White ITC and Intcomex Cloud, working as one team

The COVID-19 pandemic and the sanitary measures that countries had to implement to contain its expansion forced companies, NGOs, and government institutions alike to rethink their productive structures and processes in order to survive and continue growing amid a crisis for which no one was prepared. In this need for organizations to adapt, Mario Moreno -founded White ITC- and his partners found fertile ground for their business ideas.

One of the lessons that the health emergency has left is that technology is a business enabler, an accelerator for adopting new strategies, such as remote work, which had failed to gain traction among the business community in Mexico. However, with the pandemic, it became essential for many industries to stay afloat. It was in this context that White ITC was born as a facilitator in the process of technological and cultural change companies have to go through to put these new technologies and practices into effect

“When you consider creating a company, especially in the technology sector, it is key to choose your business partners wisely. So, the first thing you have to think about is ‘who will be your ally? Who will be the business partner with whom you are going to grow, with whom you will establish your routes, your plans, and with whom you are going to go to market’?

During this process, we talked with Intcomex Cloud, and what we found, first of all, was a team that inspires trust; friends. These are people who listen to you, who are entirely willing to collaborate, to add, who understand that the reseller who is knocking on their door is starting their business or reinventing himself. They give them full support to consolidate their offer, they provide them with the training they need, not only in technical aspects but also in customer service, and all these have been absolutely vital for us. The value offer that we can jointly deliver to the client is an advantage that only working with an ally like Intcomex Cloud gives you […].

The wholesaler-distributor relationship is usually very flat: the distributor places a purchase order with the wholesaler, and that’s it. With Intcomex Cloud, the difference is that they work with us as an extended team, each in their roles but collaborating closely to advise the customers and make their experience the best possible […]

The availability of the Intcomex Cloud team is immediate; we send an email copied to two or three people, and immediately we have someone asking, ‘how can I help? what do you need?’ That is very valuable in this industry.

Mario Moreno
Founding partner, White ITC