WELCOME TO ICP
In this space you will be able to access all the information you need to access and learn how Intcomex Cloud Platform – ICP works.
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Frequently asked questions:
How do I recover my password?
On the login screen, click ‘Can’t sign in’ and enter your username. You’ll receive an email (registered with that username) with a link to reset your password.
How do I reset the MFA for my user account?
To reset your Multi-Factor Authentication (MFA), you’ll need to contact the support team to help with the process. You can reach support at: ayuda.soportelatam.cloud
I switched devices (phone, tablet) and don’t have my Microsoft MFA data. What should I do?
Use the Backup option in the app. More details can be found here.
How do I add new users to my ICP account?
Follow this link for step-by-step instructions.
Why can’t I see certain services available for provisioning in my marketplace?
Some services might be disabled until you update your Marketplace. Click this link for details on how to update.
Why can’t I create a new password?
To create a new password, you need to follow the security guidelines:
- Your new password can’t include:
- Your username
- Company name
- Your first or last name
- Your new password must have:
- At least 12 characters
- At least 1 uppercase and 1 lowercase letter
- At least 1 number
- At least 1 special character (!, $, #, %)
- Your new password cannot:
- Be on the compromised passwords list
- Be the same as any of your last 10 passwords
