Specialized Services Hours Packages
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Includes managed services focused on infrastructure solutions such as: monitoring, management, services and alerts settings, among others.
This service includes:
Service is delivered by hours packages per year.
Includes periodic reports of consumption of the service, sent via email.
There will be a notification to the channel and the customer when the 80% of consumption has been reached, so it can generate a renovation or extension of the contract.
This specialized support service is provided by Azure and Skype for Business technical specialists.
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