WELCOME TO
Imagine a tech support service so flexible and efficient that it seamlessly integrates into your own offerings.
Designed to give you the best technical support experience, our team is here to ensure that your cloud operations are always smooth and trouble-free.
That’s Premier Cloud Support, the white-label technical support solution from Intcomex Cloud for our cloud reseller partners across Latin America.
Always on, always available
Support hours:
Sunday to Sunday, 6:00 a.m. to 10:00 p.m. (UTC -5)
No matter when an issue pops up, our expert team is ready to help.
White-label, your brand
With Premier Cloud Support, you can offer this service as part of your own brand. Our white-label support lets you keep your identity front and center with your customers, assuring them of top-notch service directly from you or your trusted partner.
DIY with our knowledge base
Like to troubleshoot on your own? We’ve got you covered. Our extensive, detailed knowledge base is available for you to access tutorials, guides, and FAQs anytime you need.
Ticket portal: Clear and efficient
Our ticket portal provides a straightforward and efficient support experience. From here, you can:
• Create and track your tickets in real-time.
• View the full history of your cases and their resolutions.
Stay in control and fully informed about every incident.
Bilingual support
Our services are available in both Spanish and English, so language barriers won’t stand in the way of solving your technical issues.
Expert problem-solving team
Our support team specializes in resolving technical problems. If you need pre-sales technical assistance, we’ll connect you directly with our specialized commercial team.
Contact and Support
With Premier Cloud Support, Intcomex Cloud offers you peace of mind
and the confidence of robust and personalized technical support.
