System requirements for Office

Where to sign in to Office 365 for business

Download and install Office on your PC

Troubleshoot installing Office

System requirements for Office

Where to sign in to Office 365 for business

Download and install Office on your Mac

Activate Office 2016 for Mac

What to try if you can’t install or activate Office 2016 for Mac

Uninstall Office 2016 for Mac

Uninstall Office 2011 for Mac

Set up email in Outlook 2013 or Outlook 2010 for Office 365

Set up an email account in Outlook 2016 for Mac

Fix Outlook and Office 365 issues with Support and Recovery Assistant for Office 365

Mobile and Android tablet

iPhone, iPad, and iPod Touch

Windows Phone or Windows 10 mobile device

For other devices

Install Skype for Business on your PC

Install Skype for Business on your Mac

Phone y Android Tablet

iPhone o iPad

Windows Phone

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Excel help

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What is OneDrive for Business?

Yes. You can use the eDiscovery Center to search across email, calendar items, contacts, instant messages, and documents, without impacting user productivity.

Yes. If you need to upgrade, you can transition your account to one of the Office 365 Enterprise plans, which are in the same service family as Exchange Online standalone plans. If you want to move to a different service family, for example to an Office 365 Business Essentials or Office 365 Business Premium plan, you must first cancel your Exchange Online account and then sign up for a different one. Learn more about upgrading Office 365 plans.

Note that when you upgrade your account, your domain name is transferred to your new account, regardless of whether you brought your own domain name to the account or you set up a domain name when creating your Exchange Online account.

Yes. If you need to upgrade, you can transition your account to one of the Office 365 Enterprise plans, which are in the same service family as Exchange Online standalone plans. If you want to move to a different service family, for example to an Office 365 Business Essentials or Office 365 Business Premium plan, you must first cancel your Exchange Online account and then sign up for a different one. Learn more about upgrading Office 365 plans.

Note that when you upgrade your account, your domain name is transferred to your new account, regardless of whether you brought your own domain name to the account or you set up a domain name when creating your Exchange Online account.

Yes. Exchange provides remote wipe capabilities for devices connected with Exchange ActiveSync. For organizations that want to make sure no data is stored outside of their organization, the Outlook Web App provides an experience designed for web browser access that stores no organizational data on the mobile device.

Yes. Exchange created the de facto standard for mobile email syncing–Exchange ActiveSync. In addition, Exchange also provides a great Outlook Web App experience that works with devices that support web browsers, so your mobile users will have easy ways to access their email.

Data Loss Prevention (DLP) features identify, monitor, and protect sensitive data through deep content analysis. Exchange offers built-in DLP policies based on regulatory standards and classifications such as PII and PCI, and is extensible to support other policies that are important to your business. Additionally, the new Policy Tips in Outlook inform users about policy violations before sensitive data is sent. These features help you keep your organization safe from users mistakenly sending sensitive company information to unauthorized people.

Exchange provides an internet-based service that protects your organization’s inbound and outbound email from spam, viruses, phishing scams, and email policy violations. Financially backed SLAs attest to a high quality of service. Exchange Server 2016 also includes built-in antivirus protection.

Accessing the Azure classic portal requires each user to have permissions on an Azure subscription. If you have a paid Office 365 or Azure AD navigate to http://aka.ms/accessAAD for a one-time activation step, otherwise you will need to activate a full Azure trial or a paid subscription.

Azure Active Directory provides you with common identity and access capabilities to all Microsoft online services. Whether you are using Office 365, Microsoft Azure, Intune or others, you are already using an Azure AD to enable sign-on and access management for all of these services.

Azure Active Directory provides you with common identity and access capabilities to all Microsoft online services. Whether you are using Office 365, Microsoft Azure, Intune or others, you are already using an Azure AD to enable sign-on and access management for all of these services.

Additionally, Azure AD paid services (e.g.: Azure AD basic, Premium, EMS, etc.) complement other Online services such as Office 365 and Microsoft Azure with comprehensive enterprise scale management and security solutions.

Yes, it does. The Azure AD Premium edition provides you with Connect Health. Azure AD Connect Health helps you monitor and gain insight into your on-premises identity infrastructure and the synchronization services.

Password write-back operates in real-time.

Azure AD has over 2600 pre-integrated applications from Microsoft, application service providers, or partners. All pre-integrated applications support SSO. SSO enables you to use your organizational credentials to access your apps. Some of the applications also support automated provisioning and de-provisioning.

With Azure AD Premium, you can add and configure any application you want. Depending on your application’s capabilities and your preferences, you can configure SSO and automated provisioning.

For more details: https://azure.microsoft.com/en-us/documentation/articles/active-directory-faq/

Accessing the Azure classic portal requires each user to have permissions on an Azure subscription. If you have a paid Office 365 or Azure AD navigate to http://aka.ms/accessAAD for a one-time activation step, otherwise you will need to activate a full Azure trial or a paid subscription.

For more details, see:

• How Azure subscriptions are associated with Azure Active Directory
• Manage the directory for your Office 365 subscription in Azure

Azure Active Directory provides you with common identity and access capabilities to all Microsoft online services. Whether you are using Office 365, Microsoft Azure, Intune or others, you are already using an Azure AD to enable sign-on and access management for all of these services.

In fact, all the users you have enabled for Microsoft Online services are defined as user accounts in one or more Azure AD instances. You can enable these accounts for free Azure AD capabilities such as cloud application access.

Additionally, Azure AD paid services (e.g.: Azure AD basic, Premium, EMS, etc.) complement other Online services such as Office 365 and Microsoft Azure with comprehensive enterprise scale management and security solutions.

PYou can connect your on-premises directory to Azure AD using Azure AD Connect.

For more details, see Integrating your on-premises identities with Azure Active Directory.

You only need to set up SSO between your on-premises directory and Azure AD. As long as you access your cloud applications through Azure AD, the service automatically drives your users to correctly authenticate with their on-premises credentials.

Implementing SSO from on-premises can be easily achieved with federation solutions such as ADFS or by configuring password hash sync. You can easily deploy both options using the Azure AD Connect configuration wizard.

For more details, see Integrating your on-premises identities with Azure Active Directory.

Yes, Azure Active Directory provides you with the Azure AD Access Panel for user self-service and application access. IF you are an Office 365 customer, you can find many of the same capabilities in the Office 365 portal.

For more information, see the Introduction to the Access Panel.

Yes, it does. The Azure AD Premium edition provides you with Connect Health. Azure AD Connect Health helps you monitor and gain insight into your on-premises identity infrastructure and the synchronization services.

For more details, see Monitor your on-premises identity infrastructure and synchronization services in the cloud.

You do not need to synchronize your AD passwords to Azure AD in order to enable write-back. In a federated environment, Azure AD SSO relies on the on-premises directory to authenticate the user. This scenario does not require the on-premises password to be tracked in Azure AD.

Password write-back operates in real-time.

For more details, see Getting started with Password Management.

Yes, if you have password write-back enabled, the password operations performed by an administrator are written back to your on-premises environment.

For more answers to password related questions, see Password Management Frequently Asked Questions.

Azure AD Application Proxy provides you with easy and secure access to on-premises web applications that you choose. You can access these applications in the same way you are accessing your SaaS apps in Azure Active Directory. There is no need for a VPN or changing your network infrastructure.

For more details, see How to provide secure remote access to on-premises applications..

Azure Active Directory allows you to automate the creation, maintenance, and removal of user identities in many popular cloud (SaaS) applications.

For more information, see Automate User Provisioning and Deprovisioning to SaaS Applications with Azure Active Directory.

With Azure AD conditional access, you can assign a unique access policy for each application. In your policy, you can require MFA at all times, or when users are not connected to the local network.

For more details, see Securing access to Office 365 and other apps connected to Azure Active Directory.

An external user is someone outside of your organization who can access your SharePoint Online sites and documents but does not have a license for your SharePoint Online or Microsoft Office 365 subscription. External users are not employees, contractors, or onsite agents for you or your affiliates.

External users inherit the use rights of the SharePoint Online customer who is inviting them to collaborate. That is, if an organization purchases an E3 Enterprise plan and builds a site that uses enterprise features, the external user is granted rights to use and/or view the enterprise features within the site collection they are invited to. While external users can be invited as extended project members to perform a full range of actions on a site, they will not have the exact same capabilities as a full, paid, licensed member within your organization.

External sharing features include:

• The ability to turn external sharing on or off globally for an entire SharePoint Online environment (or tenant). Turning external sharing off at the SharePoint environment level means no documents, sites, or site collections can be shared externally.
• The ability to turn external sharing on or off for individual site collections. This provides you with the ability to secure content on specific site collections that you do not want to be shared.
• The ability to share sites and documents with authenticated users. Authenticated users are those who are invited to sign in by using a Microsoft account or a work or school account.
• The ability to share documents with guest users. Guest users, also called anonymous users, don’t need a Microsoft account or work or school account to access documents. They access the document via a guest link that you or your employees give to them.

There are certain types of files that you cannot upload to a SharePoint list or a library. By default, SharePoint blocks these file types. For example, if .asp is on the list of blocked file extensions, a file called “newpage.asp” is blocked.

• Variations of a file extension are also blocked. The following list shows different ways of representing the same file, all of which are blocked if the .hta extension is on the list of blocked file extensions.
  1. filename.hta
  2. filename.hta.
  3. filename.hta.{3050F4D8-98B5-11CF-BB82-00AA00BDCE0B}
  4. nfilename.hta::$DATA
• The list of files that is blocked for SharePoint 2016 on-premise is different than previous on-premise versions of SharePoint. There are no blocked files in SharePoint Online and Office 365.
• NOTE: These lists are the standard files that SharePoint blocks. Administrators can add more types of files to block. If you find file types that aren’t listed here, but are blocked, speak to your SharePoint admin or manager.

OneDrive for Business Plan 1 provides 1 TB of storage space. The following plans provide an initial 5 TB of storage space for subscriptions with at least five users. If you need additional storage, you can contact Support to receive more.

• OneDrive for Business Plan 2
• SharePoint Online, plan 2
• Office 365 Enterprise E3
• Office 365 Enterprise E4
• Office 365 Enterprise E5
• Office 365 Education

In general, the Premium License is recommended as it not only provides you with more options in terms of how the migration takes place, but also provides multiple passes for extra fidelity.

No, DeploymentPro does not require Outlook to be running

Once the user accounts of all users are created they will receive an email with a link to download the DeploymentPro Agent. If you install it through a script or GPO the installation will go unnoticed. You can tell which users have deployed the agent in the project control panel. After the agent is downloaded it will be “sleeping” in the background and will run automatically after clicking “Outlook Settings” in the portal.

First, you will need to meet the Office 365 software requirements for businesses. You will also need to be running on a Windows platform (there is no Mac or Linux support at present).

• Internet access for the client’s system for the duration of the activation project.
• Confirm the number of users you want to activate and products/SKUs for each user/group.
• Billing data:
  • Customer credit card information for the Microsoft monthly subscription charges.
  • Your credit card information for the one-time activation fee.
  • Have a registration number available.
  • Know the administrative credentials of the originating messaging system.
  • Know the DNS administrative credentials.
  • Management access for the environment of your customers to run the system discovery.

You can perform a high fidelity email migration that can migrate emails, contacts, calendars and tasks while preserving advanced customizations such as periodic appointments and contact images depending on the source system.

UserActivation will not migrate the following items:

• Onedrive documents
• SharePoint documents
• Mailbox settings
• Non-Delivery Report/Receipt (NDRs)
• Products that do not match folder types
• Calendar notifications such as invitations, cancellations, etc.
• Public folders
• The acceptance status of meeting participants
• RSS Feeds

Currently UserActivation will migrate from Microsoft Exchange, Google Apps, GroupWise, Zimbra, and IMAP systems.

All management communication between your system and Acronis Cloud runs through secure channels with SSL encryption. All aspects of your data are protected at any time.

Your data is secure in Acronis ‘advanced software – defined storage, which runs Acronis’ patented deployment of Reed – Solomon data fragments with exceptional redundancy and error correction. Acronis Storage exists only for one purpose: the security and protection of your data.

The main change consists in the automation of the billing process based on purchases of subscriptions during a calendar month, which means that your billing will include any purchases made from the first to the last day of the previous month

To expedite the timeframe in which you receive your invoice and to deliver a platform where you can review all the details of your account.

The billing period refers to the timeframe between every month’s first and last day. Billing charges refer to everything spent the previous month.

You will get your invoices during the first 5 business days of the month.

The bill will reflect a single comprehensive line showing the total amount of your bill.

You can access the URL of your country with the username and password that was sent to you in your registered email address.

ICP means “Intcomex Cloud Platform”, a platform we offer to all resellers for:

• Self-provisioning

• Billing details and support

Clients will be able to access ICP, the consultation platform where they’ll be able to consult billing details, status and their clients’ amount of licenses.

You can check your clients’ data at any moment. Consultations are On-demand.

Self-management: general queries and self-provisioning made from the platform. Export data from the platform and perform your own analyses.

Accounts are monitored to ensure payments are made in time.

Accounts in debt will first receive a warning notice regarding missing payments. If said payments are not made in the following 5 days, services will be suspended.

Write an email to our support account: [email protected] and request your access.

You can write to our support team at: [email protected] so they can answer any questions you may have.

Yes, your legal representative or your company manager must request access by writing to our support team at: [email protected]

Yes, we have 3 different levels:

• Full Access Administration
• Sales Access
• View Only Access

Additionally, we can add another access level according to your needs

At the moment you cannot, but we are working on an integration so this can be possible in the near future.

The availability applies to all the subsidiaries where Intcomex is located in Latin America and the Caribbean.

At time of launch, only commercial pricing of perpetual software will be available. Government and non-profit pricing options are expected to be available by Q2 FY19. Keep an eye on Partner Center for announcements.

Current and new CSP customers who also require perpetual software licenses will benefit the most from this program. 

At this time perpetual software licenses can sold by Intcomex. Direct CSPs are not eligible to participate in this qualified offer.

Customers benefit through the ability to purchase and maintain a greater breadth of their Microsoft products through a single program. This makes acquisition and maintenance simpler, reducing the cost and time associated with program management.

There are two major aspects to the process related to selling perpetual software through CSP. By using ICP – Intcomex Cloud Platform that already has the APIs to the Partner Center, the partner must; 1) purchase the software for the intended end customer and then, 2) fulfill the order to the end customer by providing the customer with the product key(s) and making the software available for download by the end customer.

No. CSP is a net new program and does not replace any current offering. Perpetual software in CSP has been created to help partners use CSP more broadly as they see fit for their customers. They should still use Open and other Microsoft volume licensing programs where they feel it is appropriate.

Perpetual software in CSP does not affect EA in any way. Perpetual software in CSP has been created to help partners use CSP more broadly as they see fit for their customers. They should still use EA as they feel it is appropriate.

Perpetual software in CSP does not affect any other Microsoft program.

Volume discounts are not available for perpetual software sold through the CSP qualified offer. Please check Partner Center for updates.

The Software price list will be posted on Partner Center in the “Software” section of the “Pricing & Offers” page. There will be a preview (30 days in advance), current month, and previous months price list (past 3 months). The price list will be posted once a month using the standard Partner Center publication cycle of 1st of the month. Price increases will be notified via the preview price list in advance of when the change will be effective on the current price list. The price list will be published in Microsoft Excel format.

The cost is set at time of transaction and any price changes would apply to subsequent purchases of perpetual licenses. Billing for perpetual software is upfront and there is no coverage term for the license.

There is no minimum purchase commitment for customers purchasing in CSP.

There is no purchase maximum for customers in CSP. However, since there is no volume licensing discount option in CSP, partners should explore options for large customers or customers with existing Microsoft Volume Licensing agreements to determine the best pricing option for these scenarios.

Azure Hybrid Use Benefit is where a customer can bring their own on-premises Windows Server licenses covered with Software Assurance (SA) to license Azure hosted Windows Server virtual machines. Since SA is not offered in CSP, Hybrid Use Benefits are not applicable for perpetual software purchased through CSP.

25. Because there are no Hybrid Use Benefits granted for CSP license-only software, can a customer use SA licenses through another licensing vehicle and apply them to Azure VMs in CSP to get Hybrid Use Benefits?

The Azure Hybrid Benefit is available if a customer owns Windows Server Standard or Datacenter edition licenses with active Software Assurance. It is not restricted to any specific licensing program. Contact [email protected] for the most up-to-date information regarding this question.

The Azure Hybrid Benefit is available if a customer owns Windows Server Standard or Datacenter edition licenses with active Software Assurance. It is not restricted to any specific licensing program. Contact [email protected] for the most up-to-date information regarding this question.

No. Transfers between customers are not enabled at this time.

The partner will receive the invoice and reconciliation file for an up-front purchase of perpetual software as part of their monthly rhythm.

Full upfront payment is required.

In alignment with CSP policy for software products, perpetual software may be returned within 60 days of purchase for a full refund. Partial returns are not allowed, and beyond the 60 days no returns or exchanges are allowed. The order will be credited 100% credit and the keys will be deactivated. Exchanges do not apply to perpetual software. Return requests can be submitted by creating a Partner Center support ticket

Partners are required to provide the following services and receive incoming support requests from customers for the following:

* Delivery of / provision of access to Volume Licensing Activation Keys

* Delivery of / fulfilment of software media via download functions

* Provide customer support for license key activation / software media support queries.

* Commercial support: resolution of billing issues between partner & customer

* Partner to provide first instance support engagement, before passing to Microsoft as needed.