General Information and FAQs Intcomex Cloud Solutions Provider Program

This document contains the most frequently asked questions regarding the Intcomex Cloud Solutions Provider Program

What is CSP - Cloud Solutions Provider Program?

The CSP program enables channels to sell Microsoft cloud products and integrate them with cloud solutions from different vendors, along with their own offerings and services. The partners have the total life cycle of the customer through direct invoicing, management and support.

Intcomex Cloud is a business enabler to develop the potential of our business partners in the cloud in an easy + flexible + tailor-made way. We accelerate its incorporation to the cloud with strategic innovations and with the support of Intcomex.

Benefits for the Canal for being part of Intcomex Cloud

With the Intcomex Cloud, the channel has access to a whole range of benefits:

  • New business opportunities, accessing a wide portfolio of products and services in the cloud, which can be accompanied by services of your offer.
  • Higher value, delivering flexible and scalable solutions to end customers, with predictable monthly payments becoming the preferred cloud provider for your customer.
  • Greater profitability, by generating greater options closures for new sales, cross sales and deepening in the customer.
  • Better relationship with his clients, being the owner of the relationship with him, becoming his allied consultant.
  • Enter the growing and sustainable business of the cloud.

What resources does the partner / channel have access to because it is part of the Intcomex Cloud

Intcomex Cloud, makes available to the channel its website https://Cloud.Intcomex.com which contains not only relevant information of the outstanding solutions but access to Microsoft’s digital training platform, which must be accessed with The Microsoft MPN credentials. You will also find the training material that has been arranged by each of the manufacturers that make up our Marketplace, as well as marketing material to support them in the communication with their final customers. You will also be able to access the Intcomex Cloud Marketplace where you can make your purchases online, access the portal to manage your services and requests, and billing information for your products and services, all in order to accelerate your market release with solutions on the cloud.

Investments are required by the partner / channel to be part of Intcomex Cloud

No existen inversiones económicas para ser socio de Intcomex Cloud.

How does it impact the way I sell now?

The Microsoft Office 365, Microsoft Intune, Enterprise Mobility Suite, Microsoft Dynamic CRM Online and Microsoft Azure products are exactly the same. This is just a business model that partners can consider when they are selling services in the cloud, where they have total control of the relationship with the customer and can add their own services to their offer.

What customer segments can I sell to you?

You can sell it to any commercial client.

What products can I sell in this program?

You can sell the vast majority of business solutions and standalone products from Microsoft Office 365, Microsoft Intune, Enterprise Mobility Suite, Microsoft Dynamic CRM Online and Microsoft Azure.

What is the role of Intcomex Cloud and Microsoft?

Intcomex is in charge of billing partners, as well as their subscriptions, transactions and status. Microsoft will send direct communication to partners regarding the operation of the service, such as delivering information about a significant incident in the service or how to obtain the greatest capabilities of a service. Product communications, such as Messaging Center and service greeting information, will continue to appear within the Microsoft Ofice 365 admin client center.

How do administrator rights impact customers? Can customers choose to adjust them?

Delegated Administrator privileges allow partners to provide effective technical support to their clients. However, clients have the option to remove any or all partners who perform CSP transactions from having delegate administrator privileges. Customers can do this within their own administration portal. Keep in mind that this does not eliminate or change the business relationship that a CSP transaction partner can have with the client; it only eliminates the possibility for the partner to manage the service on behalf of the client. The CSP transactions partner is still responsible for providing customer support and complying with any other terms of the Reseller Cloud Agreement, even in the event that a customer removes delegated administrative permissions from the partner.

How does the Microsoft Data Privacy Policy work? Do my clients have the same privacy policy in this program as Open, EA, Advisor and MSPA?

Customers have the same data privacy protection, regardless of how they purchase the service (for example, whether that is through Open, EA, or directly from Microsoft). All customers enter into the same privacy policy as indicated below. This means that customers own their data, can control their data and their data are not used for advertising. Customers also need to understand the value and impact of their partner’s roles as a global administrator for their service. For a more in-depth explanation of how Microsoft protects the privacy of customer data, visit the Microsoft Office 365 Trust Center.

What if customers want to switch to a different license agreement?

At the end of the subscription period, customers can purchase services under OPEN, Advisor, or EA agreement, depending on customer needs.

What tasks can clients perform themselves within their Microsoft Office 365 Administration Center?

Customers can access their Microsoft Office 365 administration portal and perform all configuration and service administration tasks as if they had purchased directly from Microsoft. This includes the settings for Exchange Online, SharePoint Online, Skype for Business, or other services that they purchased.

Business Email

Compliance

Can I ensure that only the important parts of my eDiscovery query are held and allow the rest to be purged?

Query-based In-Place Hold provides the ability to granularly select which items should be preserved and which can be purged.

Can I search across all the information in my organization from a single place?

Yes. You can use the eDiscovery Center to search across email, calendar items, contacts, instant messages, and documents, without impacting user productivity.

Manageability

If I have Exchange Online as a standalone plan, can I switch to other Office 365 plans?

Yes. If you need to upgrade, you can transition your account to one of the Office 365 Enterprise plans, which are in the same service family as Exchange Online standalone plans. If you want to move to a different service family, for example to an Office 365 Business Essentials or Office 365 Business Premium plan, you must first cancel your Exchange Online account and then sign up for a different one. Learn more about upgrading Office 365 plans.

Note that when you upgrade your account, your domain name is transferred to your new account, regardless of whether you brought your own domain name to the account or you set up a domain name when creating your Exchange Online account.

Do I have to use multiple tools and interfaces to manage Exchange?

Yes. If you need to upgrade, you can transition your account to one of the Office 365 Enterprise plans, which are in the same service family as Exchange Online standalone plans. If you want to move to a different service family, for example to an Office 365 Business Essentials or Office 365 Business Premium plan, you must first cancel your Exchange Online account and then sign up for a different one. Learn more about upgrading Office 365 plans.

Note that when you upgrade your account, your domain name is transferred to your new account, regardless of whether you brought your own domain name to the account or you set up a domain name when creating your Exchange Online account.

Mobility

Can Exchange protect the organizational information on mobile devices?

Yes. Exchange provides remote wipe capabilities for devices connected with Exchange ActiveSync. For organizations that want to make sure no data is stored outside of their organization, the Outlook Web App provides an experience designed for web browser access that stores no organizational data on the mobile device.

Can Exchange help me connect my users' smartphones and tablets to receive email?

Yes. Exchange created the de facto standard for mobile email syncing–Exchange ActiveSync. In addition, Exchange also provides a great Outlook Web App experience that works with devices that support web browsers, so your mobile users will have easy ways to access their email.

Security

How can I protect sensitive data and inform users of internal compliance policies with Exchange?

Data Loss Prevention (DLP) features identify, monitor, and protect sensitive data through deep content analysis. Exchange offers built-in DLP policies based on regulatory standards and classifications such as PII and PCI, and is extensible to support other policies that are important to your business. Additionally, the new Policy Tips in Outlook inform users about policy violations before sensitive data is sent. These features help you keep your organization safe from users mistakenly sending sensitive company information to unauthorized people.

How does Exchange protect my organization from spam and malware?

Exchange provides an internet-based service that protects your organization’s inbound and outbound email from spam, viruses, phishing scams, and email policy violations. Financially backed SLAs attest to a high quality of service. Exchange Server 2016 also includes built-in antivirus protection.

Social

Will Exchange be able to bring in my external contacts?

Yes. Exchange can connect to external sources, such as social networks, to bring all of your contact information together in one place. Exchange will even remove duplicate entries and help you to consolidate information so your contact cards are more up to date, while cleaning up your list.

Web access

Will my new apps for Outlook desktop also work in Outlook on the web?

Yes, the app development model allows developers to write applications that can be surfaced in multiple clients. Therefore, apps for Outlook can be managed, deployed, and accessed by administrators for users to see and use in both Outlook desktop and Outlook on the web.

Can Exchange work with the browser I use in my organization?

Yes. Outlook on the web works will major modern browsers, including Internet Explorer, Safari, Chrome, and Firefox. In addition, Outlook on the web has been re-written to be designed for touch so that tablets and smartphone devices will also get a great Outlook experience.

Azure

General Azure

What is Automated User Provisioning for SaaS Apps?

Azure Active Directory allows you to automate the creation, maintenance, and removal of user identities in many popular cloud (SaaS) applications.

Why do I get “No subscriptions found” when I try to access Azure AD in the Azure classic portal (https://manage.windowsazure.com)?

Accessing the Azure classic portal requires each user to have permissions on an Azure subscription. If you have a paid Office 365 or Azure AD navigate to http://aka.ms/accessAAD for a one-time activation step, otherwise you will need to activate a full Azure trial or a paid subscription.

What’s the relationship between Azure AD, Office 365, and Azure?

Azure Active Directory provides you with common identity and access capabilities to all Microsoft online services. Whether you are using Office 365, Microsoft Azure, Intune or others, you are already using an Azure AD to enable sign-on and access management for all of these services.

Azure Active Directory provides you with common identity and access capabilities to all Microsoft online services. Whether you are using Office 365, Microsoft Azure, Intune or others, you are already using an Azure AD to enable sign-on and access management for all of these services.

Additionally, Azure AD paid services (e.g.: Azure AD basic, Premium, EMS, etc.) complement other Online services such as Office 365 and Microsoft Azure with comprehensive enterprise scale management and security solutions.

Does Azure AD help me manage my on-premises infrastructure?

Yes, it does. The Azure AD Premium edition provides you with Connect Health. Azure AD Connect Health helps you monitor and gain insight into your on-premises identity infrastructure and the synchronization services.

How long does it take for a password to be written back to AD on-premises?

Password write-back operates in real-time.

Where can I find a list of applications that are pre-integrated with Azure AD and their capabilities?

Azure AD has over 2600 pre-integrated applications from Microsoft, application service providers, or partners. All pre-integrated applications support SSO. SSO enables you to use your organizational credentials to access your apps. Some of the applications also support automated provisioning and de-provisioning.

What if the application I need is not in the Azure AD marketplace?st of applications that are pre-integrated with Azure AD and their capabilities?

With Azure AD Premium, you can add and configure any application you want. Depending on your application’s capabilities and your preferences, you can configure SSO and automated provisioning.

For more details: https://azure.microsoft.com/en-us/documentation/articles/active-directory-faq/

Accessing Azure and Azure Active Directory

Why do I get “No subscriptions found” when I try to access Azure AD in the Azure classic portal (https://manage.windowsazure.com)?

Accessing the Azure classic portal requires each user to have permissions on an Azure subscription. If you have a paid Office 365 or Azure AD navigate to http://aka.ms/accessAAD for a one-time activation step, otherwise you will need to activate a full Azure trial or a paid subscription.

For more details, see:

What’s the relationship between Azure AD, Office 365, and Azure?

Azure Active Directory provides you with common identity and access capabilities to all Microsoft online services. Whether you are using Office 365, Microsoft Azure, Intune or others, you are already using an Azure AD to enable sign-on and access management for all of these services.

In fact, all the users you have enabled for Microsoft Online services are defined as user accounts in one or more Azure AD instances. You can enable these accounts for free Azure AD capabilities such as cloud application access.

Additionally, Azure AD paid services (e.g.: Azure AD basic, Premium, EMS, etc.) complement other Online services such as Office 365 and Microsoft Azure with comprehensive enterprise scale management and security solutions.

Getting started with Hybrid Azure AD

How can I connect my on-premises directory to Azure AD?

PYou can connect your on-premises directory to Azure AD using Azure AD Connect.

For more details, see Integrating your on-premises identities with Azure Active Directory.

How do I set up SSO between my on-premises directory and my cloud applications?

You only need to set up SSO between your on-premises directory and Azure AD. As long as you access your cloud applications through Azure AD, the service automatically drives your users to correctly authenticate with their on-premises credentials.

Implementing SSO from on-premises can be easily achieved with federation solutions such as ADFS or by configuring password hash sync. You can easily deploy both options using the Azure AD Connect configuration wizard.

For more details, see Integrating your on-premises identities with Azure Active Directory.

Does Azure Active Directory provide a self-service portal for users in my organization?

Yes, Azure Active Directory provides you with the Azure AD Access Panel for user self-service and application access. IF you are an Office 365 customer, you can find many of the same capabilities in the Office 365 portal.

For more information, see the Introduction to the Access Panel.

Does Azure AD help me manage my on-premises infrastructure?

Yes, it does. The Azure AD Premium edition provides you with Connect Health. Azure AD Connect Health helps you monitor and gain insight into your on-premises identity infrastructure and the synchronization services.

For more details, see Monitor your on-premises identity infrastructure and synchronization services in the cloud.

Password management

Can I use Azure AD password write-back without password sync? (AKA, I would like to use Azure AD SSPR with password write-back but I don’t want my passwords stored in the cloud?)

You do not need to synchronize your AD passwords to Azure AD in order to enable write-back. In a federated environment, Azure AD SSO relies on the on-premises directory to authenticate the user. This scenario does not require the on-premises password to be tracked in Azure AD.

How long does it take for a password to be written back to AD on-premises?

Password write-back operates in real-time.

For more details, see Getting started with Password Management.

Can I use password write-back with passwords that are managed by an administrator?

Yes, if you have password write-back enabled, the password operations performed by an administrator are written back to your on-premises environment.

For more answers to password related questions, see Password Management Frequently Asked Questions.

Application access

Where can I find a list of applications that are pre-integrated with Azure AD and their capabilities?

Azure AD has over 2600 pre-integrated applications from Microsoft, application service providers, or partners. All pre-integrated applications support SSO. SSO enables you to use your organizational credentials to access your apps. Some of the applications also support automated provisioning and de-provisioning.

For a complete list of the pre-integrated applications, see the Active Directory Marketplace.

What if the application I need is not in the Azure AD marketplace?

With Azure AD Premium, you can add and configure any application you want. Depending on your application’s capabilities and your preferences, you can configure SSO and automated provisioning.

For more details, see:

Configuring single sign-on to applications that are not in the Azure Active Directory application gallery.

Using SCIM to enable automatic provisioning of users and groups from Azure Active Directory to applications.

How do users sign into applications using Azure Active Directory?

Azure Active directory provides several ways for users to view and access their applications such as:

  • The Azure AD access panel
  • The Office 365 application launcher
  • Direct sign-on to federated apps
  • Deep links to federated, password-based, or existing apps

For more information, see Deploying Azure AD integrated applications to users.

What are the different ways Azure Active Directory enables authentication and single sign-on to applications?

Azure Active Directory supports many standardized protocols for authentication and authorization such as SAML 2.0, OpenID Connect, OAuth 2.0, and WS-Federation. Azure AD also supports password vaulting and automated sign-in capabilities for apps that only support forms-based authentication.

For more information, see:

Can I add applications I’m running on-premises?

Azure AD Application Proxy provides you with easy and secure access to on-premises web applications that you choose. You can access these applications in the same way you are accessing your SaaS apps in Azure Active Directory. There is no need for a VPN or changing your network infrastructure.

For more details, see How to provide secure remote access to on-premises applications..

What is Automated User Provisioning for SaaS Apps?

Azure Active Directory allows you to automate the creation, maintenance, and removal of user identities in many popular cloud (SaaS) applications.

For more information, see Automate User Provisioning and Deprovisioning to SaaS Applications with Azure Active Directory.

How do I require MFA for users accessing a particular application?

With Azure AD conditional access, you can assign a unique access policy for each application. In your policy, you can require MFA at all times, or when users are not connected to the local network.

For more details, see Securing access to Office 365 and other apps connected to Azure Active Directory.

Collaboration

SharePoint Online boundaries and limits

There are some limitations to the SharePoint Online service, such as site collection quotas, file upload limits, and storage limits. For details, see SharePoint Online software boundaries and limits..

What is an external user?

An external user is someone outside of your organization who can access your SharePoint Online sites and documents but does not have a license for your SharePoint Online or Microsoft Office 365 subscription. External users are not employees, contractors, or onsite agents for you or your affiliates.

How the service for external users behave?

External users inherit the use rights of the SharePoint Online customer who is inviting them to collaborate. That is, if an organization purchases an E3 Enterprise plan and builds a site that uses enterprise features, the external user is granted rights to use and/or view the enterprise features within the site collection they are invited to. While external users can be invited as extended project members to perform a full range of actions on a site, they will not have the exact same capabilities as a full, paid, licensed member within your organization.

What are the external sharing features of SharePoint Online?

External sharing features include:

  • The ability to turn external sharing on or off globally for an entire SharePoint Online environment (or tenant). Turning external sharing off at the SharePoint environment level means no documents, sites, or site collections can be shared externally.
  • The ability to turn external sharing on or off for individual site collections. This provides you with the ability to secure content on specific site collections that you do not want to be shared.
  • The ability to share sites and documents with authenticated users. Authenticated users are those who are invited to sign in by using a Microsoft account or a work or school account.
  • The ability to share documents with guest users. Guest users, also called anonymous users, don’t need a Microsoft account or work or school account to access documents. They access the document via a guest link that you or your employees give to them.

Types of files that cannot be added to a list or library

There are certain types of files that you cannot upload to a SharePoint list or a library. By default, SharePoint blocks these file types. For example, if .asp is on the list of blocked file extensions, a file called “newpage.asp” is blocked.

  • Variations of a file extension are also blocked. The following list shows different ways of representing the same file, all of which are blocked if the .hta extension is on the list of blocked file extensions.
    1. filename.hta
    2. filename.hta.
    3. filename.hta.{3050F4D8-98B5-11CF-BB82-00AA00BDCE0B}
    4. nfilename.hta::$DATA
  • The list of files that is blocked for SharePoint 2016 on-premise is different than previous on-premise versions of SharePoint. There are no blocked files in SharePoint Online and Office 365.
  • NOTE: These lists are the standard files that SharePoint blocks. Administrators can add more types of files to block. If you find file types that aren’t listed here, but are blocked, speak to your SharePoint admin or manager.

OneDrive for Business limits

OneDrive for Business Plan 1 provides 1 TB of storage space. The following plans provide an initial 5 TB of storage space for subscriptions with at least five users. If you need additional storage, you can contact Support to receive more.

  • OneDrive for Business Plan 2
  • SharePoint Online, plan 2
  • Office 365 Enterprise E3
  • Office 365 Enterprise E4
  • Office 365 Enterprise E5
  • Office 365 Education

Migration

BitTitan MigrationWiz

What kind of items can also migrate mailbox?

MigrationWiz has four main types of migration; in order, they are: Mailbox Migrations (mailboxes as well as their peripherals such as contacts, calendars, notes, and magazines), public folder migrations (shared mail folders such as contacts, calendars and notes), Document Migrations (any type of file that can be stored in Google Drive or onedrive), and File Migrations (files and PST files, which can also be used to migrate mailboxes from older or special mail systems).

What license do I need?

In general, the Premium License is recommended as it not only provides you with more options in terms of how the migration takes place, but also provides multiple passes for extra fidelity.

BitTitan Deployment Pro

Does Outlook need to be running to use DeploymentPro?

No, DeploymentPro does not require Outlook to be running

How will my users know when to deploy the DeploymentPro agent?

Once the user accounts of all users are created they will receive an email with a link to download the DeploymentPro Agent. If you install it through a script or GPO the installation will go unnoticed. You can tell which users have deployed the agent in the project control panel. After the agent is downloaded it will be “sleeping” in the background and will run automatically after clicking “Outlook Settings” in the portal.

What system requirements do I have to comply with when using DeploymentPro?

First, you will need to meet the Office 365 software requirements for businesses. You will also need to be running on a Windows platform (there is no Mac or Linux support at present).

BitTitan User Activation

What do I need for my UserActivation Project?

  • Internet access for the client’s system for the duration of the activation project.
  • Confirm the number of users you want to activate and products/SKUs for each user/group.
  • Billing data:
    • Customer credit card information for the Microsoft monthly subscription charges.
    • Your credit card information for the one-time activation fee.
    • Have a registration number available.
    • Know the administrative credentials of the originating messaging system.
    • Know the DNS administrative credentials.
    • Management access for the environment of your customers to run the system discovery.

What are you going to migrate?

You can perform a high fidelity email migration that can migrate emails, contacts, calendars and tasks while preserving advanced customizations such as periodic appointments and contact images depending on the source system.

What are you not going to migrate?

UserActivation will not migrate the following items:

  • Onedrive documents
  • SharePoint documents
  • Mailbox settings
  • Non-Delivery Report/Receipt (NDRs)
  • Products that do not match folder types
  • Calendar notifications such as invitations, cancellations, etc.
  • Public folders
  • The acceptance status of meeting participants
  • RSS Feeds

What source system can I migrate from?

Currently UserActivation will migrate from Microsoft Exchange, Google Apps, GroupWise, Zimbra, and IMAP systems.

Backrest

How safe will my data be?

Your data is always yours only in the Acronis data center

Acronis Data Centers identify all incoming data with your BackupService account. You can only access the data when you restore a single file or the entire computer.

Even metadata is encrypted

All management communication between your system and Acronis Cloud runs through secure channels with SSL encryption. All aspects of your data are protected at any time.

Acronis data centers are very secure

The physical security is guaranteed by high fences, permanent security personnel present and video surveillance with archival of 90 days. Biometric hand scanning and a proximity key card are required for access.

Your data is already encrypted before being sent

 

Your data is already encrypted before being sent

BackupService, based on Acronis AnyData Engine, encrypts the source data with the powerful official AES-256 encryption before sending it to a secure Acronis data center. Set the password and only you can access them.

To what extent will my data be safe?

Acronis data centers are designed with Level IV

Acronis data centers are equipped with uninterruptible power supplies (UPS) and backup diesel generators. They are designed to ensure constant availability of power for up to 48 hours in order to withstand an indefinite power interruption. In addition, there are redundant UPS, network and HVAC systems. Level IV data centers do not interrupt the availability of any planned activity and can withstand at least one worst-case scenario of an unplanned event without suffering any serious repercussions. With 99.995% availability, Level IV is the highest availability level of any data center on the planet.

Acronis Data Centers are SSAE-16 certified

 

Backups are secure with the reliable Acronis Storage

 

Acronis Data Centers are SSAE-16 certified

SSAE 16 is a framework for a data center organization to have an external entity that reviews its internal controls. Regulatory compliance companies often require SSAE 16 certification, which includes listed companies, financial companies, and healthcare organizations.

Backups are secure with the reliable Acronis Storage

 

Backups are secure with the reliable Acronis Storage

Your data is secure in Acronis ‘advanced software – defined storage, which runs Acronis’ patented deployment of Reed – Solomon data fragments with exceptional redundancy and error correction. Acronis Storage exists only for one purpose: the security and protection of your data.

Billing

When will this new process be effective?

By January 2018. You will receive your first invoice with this new model during the first 5 business days of February.

What is exactly the change?

The main change consists in the automation of the billing process based on purchases of subscriptions during a calendar month, which means that your billing will include any purchases made from the first to the last day of the previous month

Why did we make this change?

To expedite the timeframe in which you receive your invoice and to deliver a platform where you can review all the details of your account.

What is the billing period?

The billing period refers to the timeframe between every month’s first and last day. Billing charges refer to everything spent the previous month.

In what day of the month will I be getting my invoices?

You will get your invoices during the first 5 business days of the month.

What does the bill reflect?

The bill will reflect a single comprehensive line showing the total amount of your bill.

Where can I review the details of my invoice?

You can access the URL of your country with the username and password that was sent to you in your registered email address.

What is Intcomex Cloud Platform?

ICP means “Intcomex Cloud Platform”, a platform we offer to all resellers for:

• Self-provisioning

• Billing details and support

What will I be able to Access?

Clients will be able to access ICP, the consultation platform where they’ll be able to consult billing details, status and their clients’ amount of licenses.

What can I check?

You can check your clients’ data at any moment. Consultations are On-demand.

What does self-management mean?

Self-management: general queries and self-provisioning made from the platform. Export data from the platform and perform your own analyses.

Why are accounts monitored?

Accounts are monitored to ensure payments are made in time.

What happens to accounts that have debts?

Accounts in debt will first receive a warning notice regarding missing payments. If said payments are not made in the following 5 days, services will be suspended.

I have not received an email with my username and password. What can i do?

Write an email to our support account: Support@supportlatam.cloud and request your access.

Who can I contact if I have any questions?

You can write to our support team at: Support@supportlatam.cloud so they can answer any questions you may have.

Can I add more than one user to access my ICP account?

Yes, your legal representative or your company manager must request access by writing to our support team at: Support@supportlatam.cloud

Can I have different levels of access in my ICP account?

Yes, we have 3 different levels:

  • Full Access Administration
  • Sales Access
  • View Only Access

Additionally, we can add another access level according to your needs

Can I use the same users that I have for my web store?

At the moment you cannot, but we are working on an integration so this can be possible in the near future.

Perpetual Software in CSP

Perpetual software in CSP is a new offer that helps the value-added reseller in each purchase scenario. Below you will find a list of frequently asked questions that provide our resellers with answers to provide more information to their clients about the Perpetual software in CSP.

What is perpetual software in CSP and what products are available?

Perpetual software is an on-premise license for Microsoft products. In CSP the perpetual software is license-only (L-only) and CSP does not include a Software Assurance (SA) option. Perpetual software in CSP enables Intcomex to now sell L-only software through CSP. This offering gives the partner the opportunity to use one program when necessary to sell a greater breadth of Microsoft products. Partners are still able to use Open License and other programs as appropriate for their customer’s business needs. A current list of available products can be found on the Perpetual Software in CSP Qualified Offer site.

In what geographies and for what customer audiences will perpetual software be available?

The availability applies to all the subsidiaries where Intcomex is located in Latin America and the Caribbean.

To which type of customers can the partner sell perpetual software through CSP?

At time of launch, only commercial pricing of perpetual software will be available. Government and non-profit pricing options are expected to be available by Q2 FY19. Keep an eye on Partner Center for announcements.

What is the recommended customer profile for this offer?

Current and new CSP customers who also require perpetual software licenses will benefit the most from this program. 

Who is qualified to offer perpetual software to customers?

At this time perpetual software licenses can sold by Intcomex. Direct CSPs are not eligible to participate in this qualified offer.

Why should customers be excited about these offers?

Customers benefit through the ability to purchase and maintain a greater breadth of their Microsoft products through a single program. This makes acquisition and maintenance simpler, reducing the cost and time associated with program management.

What is the process for delivering the perpetual software and license keys?

There are two major aspects to the process related to selling perpetual software through CSP. By using ICP – Intcomex Cloud Platform that already has the APIs to the Partner Center, the partner must; 1) purchase the software for the intended end customer and then, 2) fulfill the order to the end customer by providing the customer with the product key(s) and making the software available for download by the end customer.

Does adding perpetual software to CSP replace Microsoft Open licensing programs?

No. CSP is a net new program and does not replace any current offering. Perpetual software in CSP has been created to help partners use CSP more broadly as they see fit for their customers. They should still use Open and other Microsoft volume licensing programs where they feel it is appropriate.

How does software in CSP affect EA?

Perpetual software in CSP does not affect EA in any way. Perpetual software in CSP has been created to help partners use CSP more broadly as they see fit for their customers. They should still use EA as they feel it is appropriate.

How does software in CSP affect other programs?

Perpetual software in CSP does not affect any other Microsoft program.

Is it possible to get a volume discount on perpetual software for CSP customers?

Volume discounts are not available for perpetual software sold through the CSP qualified offer. Please check Partner Center for updates.

On what CSP price list will perpetual software be included, and if it is a new price list then where will it be located?

The Software price list will be posted on Partner Center in the “Software” section of the “Pricing & Offers” page. There will be a preview (30 days in advance), current month, and previous months price list (past 3 months). The price list will be posted once a month using the standard Partner Center publication cycle of 1st of the month. Price increases will be notified via the preview price list in advance of when the change will be effective on the current price list. The price list will be published in Microsoft Excel format.

What happens if pricing changes during the term of a perpetual software license?

The cost is set at time of transaction and any price changes would apply to subsequent purchases of perpetual licenses. Billing for perpetual software is upfront and there is no coverage term for the license.

What is the minimum customer purchase commitment?

There is no minimum purchase commitment for customers purchasing in CSP.

What is the maximum customer purchase allowed?

There is no purchase maximum for customers in CSP. However, since there is no volume licensing discount option in CSP, partners should explore options for large customers or customers with existing Microsoft Volume Licensing agreements to determine the best pricing option for these scenarios.

Are there Hybrid Use Benefits for perpetual software?

Azure Hybrid Use Benefit is where a customer can bring their own on-premises Windows Server licenses covered with Software Assurance (SA) to license Azure hosted Windows Server virtual machines. Since SA is not offered in CSP, Hybrid Use Benefits are not applicable for perpetual software purchased through CSP.

25. Because there are no Hybrid Use Benefits granted for CSP license-only software, can a customer use SA licenses through another licensing vehicle and apply them to Azure VMs in CSP to get Hybrid Use Benefits?

The Azure Hybrid Benefit is available if a customer owns Windows Server Standard or Datacenter edition licenses with active Software Assurance. It is not restricted to any specific licensing program. Contact Support@supportlatam.cloud for the most up-to-date information regarding this question.

Because there are no Hybrid Use Benefits granted for CSP license-only software, can a customer use SA licenses through another licensing vehicle and apply them to Azure VMs in CSP to get Hybrid Use Benefits?

The Azure Hybrid Benefit is available if a customer owns Windows Server Standard or Datacenter edition licenses with active Software Assurance. It is not restricted to any specific licensing program. Contact Support@supportlatam.cloud for the most up-to-date information regarding this question.

Can perpetual software be transferred between customers?

No. Transfers between customers are not enabled at this time.

How will the partner be billed for perpetual software purchases?

The partner will receive the invoice and reconciliation file for an up-front purchase of perpetual software as part of their monthly rhythm.

Can a partner spread payments for a perpetual software purchase?

Full upfront payment is required.

Can perpetual software be returned or exchanged?

In alignment with CSP policy for software products, perpetual software may be returned within 60 days of purchase for a full refund. Partial returns are not allowed, and beyond the 60 days no returns or exchanges are allowed. The order will be credited 100% credit and the keys will be deactivated. Exchanges do not apply to perpetual software. Return requests can be submitted by creating a Partner Center support ticket

What level of support does a partner need to provide the customers?

Partners are required to provide the following services and receive incoming support requests from customers for the following:

* Delivery of / provision of access to Volume Licensing Activation Keys

* Delivery of / fulfilment of software media via download functions

* Provide customer support for license key activation / software media support queries.

* Commercial support: resolution of billing issues between partner & customer

* Partner to provide first instance support engagement, before passing to Microsoft as needed.