The National Oceanic and Atmospheric Administration (NOAA) has forecast a 2021 hurricane season, with above-average activity. The agency estimates that there will be between 13 and 20 named storms for this season and between six and 10 with the possibility of becoming hurricanes.

Although forecasts are not always met, business information must be protected from a possible catastrophic event. Even though hurricane season is a period that repeats itself annually, hundreds of businesses spend year after year worrying but not acting. With today’s existing information protection solutions, it is not justifiable to confront the business with the risk of not protecting information and facing consequences that can be immensely damaging to a company’s results.

What can a company do to protect your information against these types of events?

An organization must have a detailed plan for communications management, facility security, power supply plants, etc. Organizations that aggregate different industries by guilds have preparation lists that can be very useful when planning.

How to protect information?

As for the handling of information, companies must carry out a plan that includes:

  • First, back up data to remote locations, ideally in the cloud, so that you can access it in case of systems become damaged or inaccessible.
  • Implementation of a Disaster Recovery system that minimizes recovery time (RTO) and helps achieve the Recovery Objective Point (RPO) in an almost immediate way.

Intcomex Cloud makes the Azure Solution for Backup and Disaster Recovery available to its Resellers as the ideal tool to ensure information protection. 

Azure Backup is a cost-effective, secure, and scalable solution that allows you to avoid business interruptions and outages with a single click. Additionally, with Azure Site Recovery, ensuring that critical information will be available when needed is possible. Easy to implement, it offers reliability and profitability for every business.

The solution is within reach

As we’ve seen, there’s no excuse for letting a predictable event take an organization by surprise. The hurricane season occurs between June and November every year, and there are forecasts increasingly adjusted to reality. There is no point in ignoring these projections or waiting until the last minute to seek protection. Azure cloud solutions are here to protect the information in an agile and simple way, offering scalability, reliability, and prices truly achievable for all types of organizations. Consult the experts at Intcomex Cloud so they can guide you in selecting the best option for your business. Contact us at cloudsales@intcomex.com

You may provision Acronis Cyber Cloud from ICP – Intcomex Cloud Platform.

Acronis Cyber Cloud Commitment (SPLA) service can be provisioned once and only on the Reseller level. After the Trial period ends, the subscription can be terminated only after one year.  Commitment level can be downgraded only during the TRIAL or after one year.


Acronis Cyber Cloud Commitment (SPLA) service structure table:

Acronis Cyber Cloud Commitment (SPLA) service provisioning

1. Go to your Reseller account in a hierarchy tree

2. Click on Available services and select Acronis Cyber Cloud Commitment (SPLA) service from the list of available services

3. Go to the Configuration tab and pre-fill the required information, then click “Next”, pre-fill required information in the Company Details tab press “Next” and “Finish”.

4. After provisioning will be done, you will receive a welcome e-mail from Acronis. A welcome e-mail will be delivered to an e-mail address that was provided during the provisioning process. Once e- mail is received, click “Activate Account” to complete the activation.

E -mail example:


What about the TRIAL period?

By default, each new tenant has a “first month” under the Trial period.

• If provisioning happens from 1 till 15 of the month, the Trial will run until the end of the current month

• If provisioning happens after the 15 of the month, the Trial will run till the end of the next month.


What about Billing?

Acronis Cyber Cloud Commitment (SPLA) is a usage(consumption)-based service with a minimum commitment. The commitment is defined during the service provisioning. You will be charged based on the selected commitment tier. If the minimum commitment usage is reached, you will be charged additionally for over/additional usage based.


How does Sync my Tenant work?

Sync usage is taking place daily and shows the usage of the previous day. At any time, it is possible to sync tenant usage by running the custom action:

NOTE:  But still, reading shown in Cloud Marketplace will be always for the previous day.


Learn about Limitations and Remote validations

Unique and not used in Acronis Management Portal login name can be provisioned o Not unique:

For Login name already in use, you’ll get the following message:

Tier levels can be changed from the 5th to the 25th of each mont. Limitation for correct usage and price calculation.

Tier downgrade is posible only during the Trial period and after a commitment contract (12 months) period is finished.


Acronis Migration service provisioning

1. Go to your Reseller account in a hierarchy tree

2. Click on Available services and select Acronis Cyber Cloud Commitment (SPLA) service from the list of available services

3. Go to the Configuration tab and select the option “migrate existing account”

4. Then fill the Current Login [Current login name in Acronis Management portal] and Tenant Name [The tenant name can be seen in the top left corner when you login to the Acronis Management Portal] option, and the Tier Level. Once filled then press “Next”.

EXAMPLE

5. In the following screen fill the Contact Information fields and then “Next” and “finish”


FAQ

Q: Can service be provisioned on the E nd-customer level?

A: Service can be provisioned only on a Reseller level and can be ordered once.

Q: What happens after the Acronis service is provisioned?

A: After Service is provisioned, Acronis will send an activation link to the provided in the field: “Admin User email address” during Service provisioning.

Q: Where is possible to check when was the last sync and what is the total usage?

A: In the subscription in the Sync Usage section, you can find “Sync Time Stamp” and “Total Usage”

Q: Where is possible to check when the Trial ends?

A: In subscription in the Sync Usage section, you can find “Trial Period E nd Date”

Q: Where is possible to check prices?

A: In the subscription USAG E RE PORT tab, you can see all the costs.

Q: Is it possible to check detailed usage?

A: In the subscription USAG E RE PORT tab you can find a detailed breakdown of usage. You can also Download usage raw data.

Q: What if my usage didn’t reach the minimum commitment?

A: You still will be charged based on the selected commitment tier level.

Q: What happens if the subscription exceeds the minimum commitment usage?

A: You will be charged for over /additional usage based.

Q: What happens when the Trial period ends?

A: After the Trial period, the subscription will be automatically converted into a paid one, with a selected tier (commitment) level.

To help your clients get the most out of their Office 365 subscription, Microsoft updated the system requirements.

At Intcomex Cloud we know that your clients are your main concern. For this reason, we want you to take into account the update in the system requirements that Microsoft has implemented for Office 365 users.

Microsoft is always looking for the best experience for its users. With this in mind, it develops version updates for its solutions. These updates bring changes for different Office versions. We want you to be clear about how your clients will be affected, depending on the version of Office 365 they use.


What are the Office versions involved in the change?

Office 2013 client connections to Office 365 business services are not supported as of October 13, 2020. Starting on this date, investments in Office 365 cloud services, including Exchange Online, SharePoint Online, and OneDrive for Business, will continue based on post-Office 2013 requirements.

Based on these changes, we recommend that organizations with Office 2013 clients consider migrating to M365 App for Enterprises based on CSP model.


What about versions after Office 2013?

Support for Office 2016 and Office 2019 connections to Office 365 cloud services will continue until October 2023.


Will this change limit the experience for Office 2013 users?

Although Microsoft will not take any active steps to prevent Office 2013 and Office 2010 clients from connecting to Office 365 services, clients of these versions may experience performance and reliability issues if they try to connect to a modern and always updated cloud service.

Also, they may face an increased security risk and may be out of compliance, depending on specific industry or region requirements. Support escalations may also be unable to resolve issues that arise due to unsupported service connections.


It’s in your hands

Avoid limitations in the service for your clients Don’t let them miss out on all the benefits offered by permanent updates to Office 365. Help them achieve excellence in their work by enjoying the advantages that Microsoft 365 offers them based on CSP model. With Intcomex Cloud it is easier than ever.

Remote learning for a wide variety of students including those with learning disabilities

The global pandemic that has changed the way all schools work has presented opportunities to get the most out of Microsoft’s educational solutions.

CASE 1

CLIENT: Landmark College, an institution exclusively dedicated to higher education for students with learning disabilities.

CHALLENGE: Faced with the pandemic, Landmark College needed to provide its students and applicants with the possibility of being connected and continuing their educational process despite not being able to attend classes.

THE SOLUTION:

In this situation, Landmark College chose Microsoft solutions, using Office 365 to empower all of its students:

  • It provided students with widely accessible technologies built into Office 365, including tools to help students of all physical and mental abilities.
  • Using text-to-speech tools such as Reading Out Loud, it facilitated the learning process for students with dyslexia or visual impairments.
  • Landmark College and Microsoft addressed cognitive access issues, with tools that help neuro-diverse populations, including Learning Tools in Word and One-Note drawing capabilities.

This success story in which Microsoft enabled remote learning for Landmark College students reflects Microsoft’s vision of inclusive learning in distance education:

“I can’t stress enough how important it is that Microsoft considers accessibility, not as a last-minute idea, but as a design framework for creating perfect learning experiences for all types of students.”

Manju Banerjee
Vice President of Research and Educational Innovation
Microsoft


CASE 2

CLIENT: The Puyallup School District in northern Washington state, USA, brings together more than 23,000 elementary and middle school students, with a wide variety of learning needs and access conditions.

CHALLENGE: The Puyallup School District’s goal included creating a solution that from design worked as much more than a patchwork quilt of devices and applications. In order to reinvent the way educators relate to their students in the new reality, a Microsoft-based solution was developed to integrate the community, taking care of the budget.

THE SOLUTION:

Using Windows 10, Office 365, Intune, and Microsoft’s cloud-based education solutions, the district was able to:

  • Provide student access with tools built into Windows 10 and Office 365, including stylus input, assistant reader, zoom, braille, and more
  • Help students facing stuttering and dyslexia, providing dictation tools, so they no longer feel that their experience is different from that of their peers.
  • Save using the Microsoft stack, including servers, Single Sign-On apps, and Intune all gathered as a comprehensive package.

In the words of Jeff Hinkle, Technology Services Administrator at Puyallup School District, one of the many benefits of students with disabilities:

“With Microsoft’s learning tools, visually impaired students can zoom in. Whatever material the teacher projects in class, it will be available for the student to zoom in and see for himself.”

For Many, Remote Work Is Becoming Permanent in Wake of Coronavirus

Some companies in Silicon Valley, a business trendsetter, are moving to make remote work the new normal

By
Angus Loten
May 21, 2020 6:34 pm ET

Companies across the economy are considering a permanent shift to remote work in the aftermath of the coronavirus outbreak, following the lead of tech-sector giants.

“This will be an electric shock to the system,” said Paul Daugherty, chief technology officer for consulting firm Accenture PLC. “Companies are on the hook to rethink the work experience, and the work tools, for their cocooning employees.”

Facebook Inc. Chief Executive Mark Zuckerberg on Thursday announced plans to reconfigure operations over the next decade to enable up to half of its 45,000 employees to work from home.

The move follows an announcement last week by Twitter Inc. to allow employees to work from home indefinitely. E-commerce company Shopify Inc. on Thursday also said it plans to let most employees work remotely in the future.

Remarking on Facebook’s plans, Aaron Levie, CEO and co-founder of cloud company Box Inc., said in a tweet: “Just as Intel, HP, and others originally defined how we operated for decades in tech, we’ll see a redefinition for the 21st century by new digital companies.”

From the open office to agile development, trends in the tech sector have a way of percolating into the broader corporate world. Some companies outside tech are following suit in the move to permanent remote work.

Before the coronavirus hit, marketing and advertising mogul Martin Sorrell thought that the leased office spaces and WeWork footprint at his London-based media company S4 Capital PLC were necessary.

But he reassessed that about a month into the wide-ranging lockdowns that have thrust everyday business online. ”We are breaking our leases and thinking about having people spend more time at home,” he said.

More than 80% of enterprise-technology providers said corporate customers last month were shopping for communications, collaboration and other remote-work tools, up from 76% in March, according to a survey of more than 200 U.S. tech firms by IT industry trade group CompTIA.

LinkedIn Corp. executives are also seeing emerging trends that show remote work might become more widely accepted, said Karin Kimbrough, chief economist at the Microsoft Corp. subsidiary.

In the past month, LinkedIn recorded a 28% increase in remote job postings and a 42% increase in searches using the terms “remote” or “work from home,” Ms. Kimbrough said at a recent web conference.

Large tech providers are betting that demand for remote-work and business-continuity tools will continue after regional lockdowns are lifted, industry analysts say.

That is expected to drive a surge in acquisitions by big enterprise IT providers on the hunt for startups developing collaboration, access management and other capabilities aimed at supporting a dispersed workforce.

“The scale that we have implemented and the ongoing reliance on remote worker technology will be permanent, and it is largely the business processes that may be evaluated for potential changes,” said Nigel Faulkner, chief technology officer at investment firm T. Rowe Price Group Inc., in an email.

Mr. Faulkner said that in the future, his team will be more focused on providing the underlying technology to support both productivity and flexibility for employees working from home.

Craig Malloy, CEO of software company LifeSize, said the response to the pandemic has revealed the viability of remote work for many businesses that had access to the necessary technology, but were hesitant to expand the practice.

“This is the tipping point for widespread remote work and we expect to see employers continuing to enable permanent work-from-home arrangements for distributed teams,” Mr. Malloy said.

That transition will need to go beyond sticking with emergency measures put in place to keep businesses running amid regional lockdowns, said Darren Murph, head of remote at software developer GitLab Inc., where everyone works remotely.

“What we’re experiencing now isn’t truly intentional remote work, it’s crisis-induced work from home,” Mr. Murph said.

But due to the emergency measures, companies will come to realize that a dispersed workforce is a far more efficient and productive way of doing business, and many will be prompted to install more permanent remote-work infrastructure and applications, Mr. Murph said.

“The current crisis has accelerated the adoption of remote work by at least 10 years,” he said.

—Steven Rosenbush and Tom Loftus contributed to this article.

BLOG-en

You can provision Wrike from the Intcomex Cloud Platform – ICP. Wrike has different plans that adapt to the needs of your customers. Each option offers different features and has vertical add-ons (ADD-Ons) that can be added to complete the services your customers need.


The available plans are:

Additionally, you can choose the Onboarding Package that allows you to design the perfect offer for your customers:

Once you have selected the ideal Wrike plan for your client and the deployment package, you must log in to ICP and select the main account and then the appropriate service plan:

You must then agree to the Terms and Conditions in order to proceed with the process. Now let’s review the steps to follow to place the order, according to each of the plans offered.


  • STEP 1:

Select the number of seats in increments of 5. With the Professional Plan you can order 5, 10 or 15 seats only. If your client needs more than 15 seats, it would be necessary to buy the Business Plan.

  • STEP 2:

With the Professional Plan you can order 5, 10 or 15 seats only. If your client needs more than 15 seats, it would be necessary to buy the Business Plan. With the Professional Plan you can select Auto Start for up to 10 licenses or Jumpstart for up to 15 licenses.
KEEP IN MIND! It is not necessary for you to choose onboarding services (up to 15 users) 

  • STEP 3:

Enter end customer details.Note: If this is a trial conversion, be sure to enter the account ID and the same email address used for the trial.

  • STEP 4:

Check “Notify me” if you want to be notified when the account has been provisioned.

  • STEP 5:

Option to enter the custom contract ID.

IMPORTANT! The corporate email address is used as your Wrike login account therefore the end customer’s email address is required.

  • STEP 6:

You will then receive a message stating that the account will be provisioned within 48 business hours.

  • STEP 7:

Finally, end customers will receive an email once the account has been provisioned, to set up their account.


If you have chosen the Business Plan for your customer, the steps to follow are as follows:

  • STEP 1:

Select the number of seats in increments of 5. With the Business Plan you can order 5 to 200 seats only. If you need more than 200 chairs, you must select the Enterprise plan.

  • STEP 2:

Select vertical package plug-ins.

  • STEP 3:

Select the appropriate onboarding service. You can select the appropriate package based on the number of licenses.

  • Self-start: Up to 10 licenses
    • Jumpstart: Up to 15 licenses
    • I : Up to 30 licenses
    • II: Up to 50 licenses
    • III: Up to 80 licenses
    • IV: Up to 125 licenses
    • V: Up to 200 licenses

KEEP IN MIND! It is not necessary for you to choose onboarding services (up to 15 users) 

  • STEP 4:

Enter end customer details. *Note: If you’re converting from a trial, be sure to enter the Wrike account ID and the same email address used in the trial.

  • STEP 5:

Check « Notify me » if you want to receive a notification when the account has been

  • STEP 6:

Option to enter the custom contract ID

IMPORTANT! The corporate email address is used as your Wrike login account therefore the end customer’s email address is required.

  • STEP 7:

Finally, end customers will receive an email once the account has been provisioned, to set up their account.


  • STEP 1:

Select the number of seats in increments of 5.

  • STEP 2:

Select add-ons in vertical packages

  • STEP 3:

Select the appropriate onboarding service.

You can select the appropriate package based on the number of licenses.

  • Self-start: Up to 10 licenses
    • Jumpstart: Up to 15 licenses
    • I : Up to 30 licenses
    • II: Up to 50 licenses
    • III: Up to 80 licenses
    • IV: Up to 125 licenses
    • V: Up to 200 licenses
    • Custom

KEEP IN MIND! It is not necessary for you to choose onboarding services (up to 15 users) 

  • STEP 4:

Enter end customer details. NOTE: If it’s a conversion of a trial version, be sure to enter the Wrike how many ID and the same email address used for the test.

  • STEP 5:

Check “Notify me” if you want to be notified when the account has been provisioned.

  • STEP 6:

Option to enter the custom contract ID

IMPORTANT! The corporate email address is used as your Wrike login account therefore the end customer’s email address is required.

  • STEP 7:

Finally, end customers will receive an email once the account has been provisioned, to set up their account.


HOW TO CHANGE ACCOUNTS

You can make the following changes to an order with the same base plan:

  • Change the number of users
  • Change vertical package add-ons
  • Change onboarding services

If you want to make a change to the base plan, you should consider:

  • No plan downgrades are allowed within the contract term. To downgrade at the end of the contract term, a new order must be submitted.
  • For plan upgrade, submit a new order (for example, for upgrading from Professional to Business)

For questions please contact cloudsales@intcomex.com


HOW TO DELETE AN ACCOUNT

All subscriptions are annual prepaid plans. If the partner has placed an order in error, please send an email to cloudsales@intcomex.com within 48 hours of placing the order.


HOW TO DO AN ACCOUNT RENEWAL

For vertical package change on top of account renewals, you must follow these steps:

  1. Enter the new amount to be renewed
  2. Select the new vertical package
  3. Select the appropriate onboarding service package for the package vertical add-in.
  4. For account renewals with the same or greater number of seats, you must enter the required amount.
  5. For downgrade renewals, make sure the quantity is at 0 and submit a new order.

The 30-day free trial is available for all plans. To set it up for your customers, follow the steps below:

  • STEP 1:

From the Order Service menu, select Trial Subscription.

  • STEP 2:

From the menu below, select the desired Base Plan and relevant vertical add-ons.

  • STEP 3:

The account will be provisioned within 48 business hours.

  • STEP 4:

Customers will receive an email once their test account has been provisioned.

If you want to modify the paid subscription trial, you should consider the following:

  1. Tests are not converted automatically and a new order must be placed for the selected plan.
  2. To upgrade Resellers will need to enter the Wrike account ID and the same email address that was used for the trial, to ensure that they convert the existing trial version and thus retain the test data.

IMPORTANT NOTE: If you are converting from a test, be sure to enter the Wrike account ID and the same email address used for the test.

  • To modify a test, you simply avoid the base plan or vertical packages.
  • To delete a 30-day trial: You must select “Terminate”.

Note: The only reason to delete a test is if the customer or reseller has indicated that it is not required.  Because trials don’t convert automatically, if a customer has decided not to buy, they can simply let their trial expire.

  • Then you must select the reason for the termination from the available menu. You also need to check the box that says you understand that finishing the test will delete all test data.
  • Finally, a test completion confirmation screen is displayed.

Remember that you can always count on Intcomex Cloud support if you have any questions during the process of provisioning, modifying or cancelling your Wrike products on ICP. Contact us  at cloudsales@intcomex.com

blog-signNow

e-signature solution for today’s fast-moving, mobile world

After years of absence, in 2013, Pepsi returned as the main sponsor of the Super Bowl half-time show, and the beverage industry giant didn’t hold anything back.

With a performance from Beyonce as the main course, which would include a guest appearance from her former bandmates of Destiny’s Child, the plans for the show were as big as they get. After all, the Super Bowl is the most-viewed sports event in the US and the TV advertisement Industry’s annual D-Day. The stakes couldn’t be bigger.

The creative team behind the event knew that such a spectacle needed an intro that was up to the occasion, and they came up with a bold idea: using it not only as an introduction to the show but also as a tribute to the fans of the brand. Pepsi then asked the public to send pictures in specific poses, which would appear in a 30 second TV spot to be cast simultaneously during the TV transmission and at the stadium screens.

The response from the public exceeded all expectations. More than 100 thousand people submitted their photographs, but with the avalanche of submissions came an equally massive task: to select the right ones for the add and to obtain the owners’ consent for the use of the images.

Getting hundreds of applicants from all over the United States to sign off the rights over their images, presented a logistical challenge that could have derailed the project and turned it into a train wreck. Pepsi needed a solution that allowed participants to complete the submission form easily, and that made the management of all the applications and the collection of the notarized affidavits as efficient and secure for the marketing team as possible.

After trying different options in the market, it became evident to Pepsi that the online notarization solution from signNow, which allows for collecting legally binding signatures through a simple link, was the way to go.

In the end, the submission process and the collection of the signed documents ran smoothly, the TV spot obtained historically high ratings and reviews, and that year’s half-time show is still remembered as one of the best. “We needed a solution that was a secure way to collect notarized signatures of our clients. I can’t imagine how hard it would have been without signNow,” recalls Elisabeth Morse, then Director of Integrated Production at PepsiCo.


Paperless efficiency

According to a G2 survey, signNow outranks its competition in 10 out of 11 key categories, such as secure authentication, workflow setup, regulatory compliance, performance, and reliability. The solution’s more than 60 thousand customers, and over 12 million enterprise users worldwide give signNow an average score of 9.56 out of 10, making it the #1 e-signature solution for large and small businesses alike.

Why does signNow get such high marks? The short answer is practicality; the long one is that it addresses the most essential aspects of any business process, like cost-effectiveness, time management, workflow simplification, mobility, security, regulation compliance, and platform integration.

For starters, signNow allows organizations to achieve the long-dreamt dream of reducing -if not eliminating- the use of paper in the office. Beyond the obvious environmental implications, paper also represents a serious burden to businesses’ budgets. An office worker in the US uses 10 thousand sheets of copy paper each year, 45% of which will end up in a dumpster at the end of the same day it was used. Only in printed forms, corporations spend more than US$120 billion a year; most of them become outdated in less than three months. For repeat users, signNow’s digital e-signature solutions reduce their paper-related expenses to a third.

The cost of paper is not limited to printing and copying; it also consumes a large portion of an average worker’s productive time. It is estimated that each office employee spends 38 hours per year searching for lost documents; at the current US national average hourly wage of US$22.01, this alone represents a yearly loss of over US$836 per employee. On top of that, recreating each lost document will set back a company another $500 in labor costs.

It is also a matter of corporate security. Paperless processes also remove the risks for potential loss of information; physical documents -on the other hand- are much more likely to be misplaced, copied, tampered, damaged, or destroyed. For any organization, losing a piece of paper containing sensitive information, a signed contract needed for litigation, or any other irreparable document might have dire consequences. More than 70% of businesses would fail within three weeks after suffering a catastrophic loss of paper-based records due to fire or flood.

A matter of time, not place

A much harder variable to quantify is the toll wasted time takes on businesses. Every time the effectiveness of an agreement is paused while the documentation is printed, scanned, and shared in preparation for the sign-off, and the people in charge of giving the final approval become physically available, business opportunities are lost, often for good. signNow shuts down the window through which opportunities escape by reducing processes that tend to take days when not weeks, to just minutes.

In today’s hectic, mobile business world, what matters is the when, not the where. With signNow, the physical location of each person involved in a signature-requiring workflow becomes irrelevant. The desktop solution can be synced with the mobile app in seconds, allowing users to start editing documents in their office and finishing them on a mobile device, even without an internet connection. While offline, all data is stored in a secure private cloud, and, as soon as the connection is reestablished, it is synced with the signNow network instantaneously.

When it comes to signing, signNow makes things as easy as they get: users only need to create their legally binding e-signature, whether by drawing or typing it, or by uploading an image from a mobile device or desktop computer. Once created, they’ll be able to use their e-signature the moment they need it.

Another feature of signNow that makes e-signature significantly more efficient, is the possibility of arranging the signing order for as many signatories as needed based on their roles, in just a few steps. signNow also allows for enabling or disabling the forwarding of a document, presetting reminders, and setting expiration dates and passwords for sensitive documents. signNow also facilitates e-signing on the client’s side through automated guidance, which turns it into an effortless proposition even for inexperienced users.

signNow e-signatures are legally binding, and each document update and signature leaves a Court-admissible audit trail. Besides, the solution offers industry-leading data security and complies with the leading international data protection regulations, such as EU’s General Data Protection Regulation (GDPR), the California Consumers Protection Act (CCPA), Payment Card Security Standards (PCI DDS), The Health Insurance Portability and Accountability Act (HIPAA), among many others.

Marlene Novo, Regional Product Manager at Intcomex Cloud, is a promoter of this solution by trade, but above all, she is a success case and a happy customer. As a person in charge of the evaluation, integration and onboarding process of global ISVs within the organization,  she deals with the ups and downs of negotiating new partnerships, revising contracts, and getting them approved on a regular basis; adding signNow to her work routine in the middle of the Corona Virus pandemic was a game-changer.

“We implemented signNow into our process a couple of months in the COVID-19 emergency, and it clearly marked a before and after. When we went into lockdown, all the on-going negotiations got disrupted in one way or the other by the impossibility of meeting in person with my colleagues. As soon as signNow became part of our process, things started to run smoothly again, even more so than before. Now that it’s been months into this pandemic situation, I just couldn’t picture my job without signNow”, concluded Mrs. Novo. 


For more information on signNow, here.

API -ICP-en

EIntcomex Cloud puts at your disposal the API that allows you to get the most out of the Intcomex Cloud platform – ICP. Let us tell you how to do it here.

We have good news for you.

Intcomex Cloud Platform – ICP, is the business center for cloud services, ready for Resellers to carry out the sales, implementation and billing processes in a completely automated way. It also allows your end customers to enjoy the solutions and services directly.  But this is something you already knew. That is why you chose Intcomex as your business partner. Now we want you to get the most out of ICP. And for you to achieve this, we provide you the API that establishes a bridge between ICP and your applications.


What are we offering you?

With the ICP API you will be able to integrate our platform with your internal systems (Enterprise Resource Planning – ERP, Customer Relationship Management – CRM, billing, etc.), automate processes that are repetitive, complex or require a lot of human interaction and devote more time and effort to grow your business instead of spending it on repetitive and routine tasks of the operation.

In this integration process, which works for the business model of CSP through ICP, we have some tasks that we are going to perform and others that you will have to perform to achieve the integration. Intcomex, for its part, is ready to:

  • Provide access to the ICP API.
  • Provide detailed guide to the process
  • Provide support when you have problems calling API services.

For your part, in order to get the most out of it, you must do the following:

  • Develop the software application that calls the API services.
  • Provide the username and password that allows access – you must use the same one that you use to access the platform.

Don’t worry, you will find more details and information later, to make this process easier for you. We have everything ready to make this process as simple and productive as it can be.

What services can you integrate in ICP with the API?

Basically, almost all the processes of our ICP platform are capable of being integrated. In broad strokes we will show you some of the services that you can find available for integration.  We have grouped the services as follows:

  • Session authentication and validation: related to obtaining the token for entry and validation regarding whether the session is active or not.
  • Company related – to create or identify and locate the reseller customer so that ICP recognizes it.
  • Related to subscriptions: to handle the creation, validation, updating of subscriptions, among others.
  • Related to users: to create, update and identify users.
  • Related to reports: to run and obtain previously defined reports.
  • Related to services: to request and identify services.
  • Related to invoices: to obtain billing information for predefined periods.

How does the integration work?

There are different integration scenarios. We cannot establish a single standard due to the great diversity of systems and applications that can be handled in this business. However, there are two scenarios that are very common and can be integrated through the API: integration with the company’s billing system and integration with an application developed by the reseller.

Before starting the integration through the API, you should consider the following:

  • Define how the existing customer in your information system is going to be related to the records created for him in ICP.
  • Store the account codes assigned to each subscription in your database.
  • Define session parameters and service parameters, and also be sure of the parameters that are required to be sent on each call.
  • Use the Marketplace URL assigned to the reseller for the connection.
  • Make sure that the username and password to be used to interact with the API have the appropriate role for the actions it will execute.

And now… let’s see an example!

We had previously mentioned that one of the most common integration scenarios through the API is integration with the billing system. This is the logic of tasks to run to obtain the billing data for the previous month. Keep in mind that this is a task that must be executed from the first day of the new month, since the data it delivers is from the previous month.

It is important that when designing a solution or application that is going to use the API services, you bear in mind to:

  • Have available the codes and names of the products that you will offer to customers, as you will need them to carry out the coding.
  • Make the tests of the calls with the actual codes that you will use, so that you know exactly the fields that you will need to fill or pass as a parameter.
  • Make tests of the different scenarios and the variants that you foresee that may be presented.

We know that you always want the best for your business. We want you to take advantage of this option that we offer you today so that you get the most out of our platform – ICP. And of course, you have all our experience, knowledge and resources to guarantee a process of integrating ICP with your systems and applications in a simple, efficient way that allows you to focus on growing your business.


You can contact us at cloudsales@intcomex.com or schedule a meeting with our experts here.

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The new procedure will take effect this November.

As of Thursday, November 26, 2020, Intcomex Cloud Platform (ICP) will change the access procedure for Legacy Azure Subscription Power BI reports. Going forward, Power BI integrated will replace URL Power BI versions.

With this change, Power BI URL versions reach the end of their life cycle; therefore, it will no longer be available in the ALSO Cloud Marketplace user interface. From said date, it will not be possible to access the data through the URL or update the information. All Power BI data, including that from previous months, will be available only through the integrated version.

Intcomex Cloud´s goal with this is to increase the quality of service, as well as to strengthen security, boost speed, and improve Microsoft support.


CURRENTLY:

Resellers and end customers who want to access detailed information on their Legacy Azure usage can do so via a URL. Once the URL is shared, no additional authentication is required to view the updated BI data.

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WITH THE CHANGE:

Only authenticated Cloud Marketplace users will be able to see an additional tab in their user interface when clicking on any Azure subscription.

Resellers will see two reports:

  • Azure insights for resellers (contains reseller prices)
  • Azure insights for customers (contains end-customer prices)

End Customers will see one report

  • Azure insights for customers (contains end-customer prices)
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If you want to know more about this or any other cloud-related topic, you can book a one-on-one session with our cloud experts


Up Selling

We all want better, bigger sales, but acquiring new customers is difficult and costly, especially in highly competitive markets like ours. How can we increase our sales forces’ performance without depending exclusively on new buyers? The answer lies right in front of our eyes; the most accessible way to increase sales is to expand what we sell to the customers we already have.

A near possibility, yes, but not necessarily one easily achieved; It requires an in-depth knowledge of our offer, but above all, of our clients. Furthermore, upselling implies going beyond knowing the consumer; the key is to develop a mutual understanding and a trust-based relationship. That is the challenge.

In upselling, the goal is to encourage customers to buy a version higher than they had initially intended by presenting additional benefits. However, under no circumstance, this implies tricking the buyer into acquiring something they do not need, all the opposite. The ideal with upselling is to steer customers to consider options that best suit their needs or make their user experience even more satisfactory. Yes, our interest in increasing sales is essential, but the cornerstone of upselling is to protect the customers’ interests and satisfy their needs. Why? Because as we all know, happy customers are returning customers.


AN EXAMPLE OF UPSELLING APPLIED TO THE CLOUD BUSINESS:

– John, a recurring client, comes to you because his architecture firm deals with some growing pains; he needs to modernize the business’s management. He wants a cloud CRM solution that strictly meets his current needs. John knows that his company is growing, he has told you; it is to be assumed that his management needs will change, increase in the medium term.

Make John see that more than a solution that meets his current needs, he requires one that grows with his business, and most likely, he will subscribe to a service plan with a greater scope than the one he had initially planned.


THESE ARE FIVE GOLDEN RULES FOR A SUCCESSFUL UPSELLING STRATEGY

  1. Cultivate customer trust and loyalty. The credibility of the seller is essential. If the buyer does not believe what the seller tells them or has any reason to be suspicious, they will not be receptive to their suggestions or recommendations.
    How to earn the trust and loyalty of your customers? With honesty. A buyer who sees you as an ally, a well-intentioned advisor, a trusted source of information will not only listen, they will also appreciate your recommendations.
  2. Understand your product; understand your market. The way for your customers to see you as a reliable source of information, an ally, goes through knowing perfectly the product or service you offer. It is common that by the time customers go to a sales representative, they already have a high level of conviction about the purchase they are about to make, but the question “am I doing the right thing?” continues to haunt them. That doubt clears with precise, trustworthy, verifiable information.
    The role of sales representatives is to calm any anxiety a purchase may generate, and for that, they must master every detail of what they sell and the market. A good salesperson makes every buyer go home convinced that they have made a great investment.
  3. Know your customers; study them. As established, in an upselling strategy, we deal with clients with whom we have already developed some level of knowledge, either because they are returning customers or because we have them right in front of us or at the other end of the line.
    In the case of recurring customers, leverage all the information you have, like their business profile, the market they compete, what purchases they have made previously, what they liked -or disliked- from the attention received in the past. A good salesperson goes above and beyond to get to know their customers.
    With new buyers, ask questions, ask lots of questions; listen carefully to the answers, and read between the lines searching for clues. Determine what motivated them to approach your business, their expectations about what they are looking to buy, their perceived needs vs. the ones they actually have and don’t even know—the same applies to their preferences.
    Going back to rule #2, the better you know your product and your market, the easier the task will be.
  4. Make recommendations that make sense. All your suggestions, and I repeat, all your suggestions must put the buyer’s interests or needs at the absolute forefront. The client has come to you to solve a specific need; your role is to offer the best solution available. You want to become the hero who helped them solve a problem, the ally who looks after their interests, never the liar who manipulated them into acquiring something that did not work or failed to satisfy their expectations.
    Once again, the success of upselling is trust; trust is earned with honesty.
  5. Don’t over-promise, over-deliver. Offering additional services, such as extended warranties, training, preferential support, personalized attention, etc., is of great help; however, do not bring them to the table unless you are entirely sure you can deliver. Disappoint your clients, and most likely, you will never hear from them again. Instead, surprise them with added value they didn’t expect, and you’ll have him coming back, over and over.

THESE ARE SOME TOOLS THAT WILL HELP YOU STRENGTHEN YOUR UPSELLING STRATEGIES:

  • Discounts
  • Additional benefits
  • Warranty extension
  • Product bundles at a discount
  • Personalized after-sales service
  • Memberships to special groups
  • Exclusive access to product presentations, alerts, updates
  • Preferential credit or accumulation of points
  • Preferential technical service