Context
GlobalIT Resellers, an Intcomex Cloud partner working with large corporate accounts, often negotiates special pricing for Microsoft 365 and Azure licenses. But sometimes, the negotiated price didn’t match the one shown in the portal.
Challenge
Every time the sales team needed to confirm if the special price had been applied correctly to a subscription, they had to reach out to support or billing. This slowed down both invoicing and communication with the end customer.
Solution
GlobalIT adopted ICP’s special pricing validation feature and trained its sales team to use it with just a few quick steps:
- Open the provisioned subscription in ICP.
- Go to the SPECIAL DEAL tab.
- Check in the corresponding console (e.g., Intcomex Bermuda) that the Special Price field matches the negotiated amount.
Now, the team can confirm within seconds if the subscription includes the correct discount—before invoicing the client.
Results
✅ Fewer billing issues: Pricing discrepancies were eliminated.
✅ Faster sales cycles: The sales team can validate pricing instantly, without depending on other departments.
✅ Better customer experience: Clients receive faster answers and accurate quotes right from the start.
Conclusion
With ICP’s special pricing validation, GlobalIT simplified internal processes, ensured negotiated conditions were applied correctly, and strengthened service for its most strategic clients.
