New acceptance requirement for Microsoft Customer Agreement in ICP

Dear valued partners,

Since October 1, 2019, Microsoft introduced the new acceptance requirement for «Microsoft Cloud Agreement», (MCA) for all partners in the Microsoft CSP program, that includes ICP – Intcomex Cloud Platform.  Acceptance of the MCA by the end customer is being enforced to create more transparency in relationships between Microsoft, the channel and customers. To facilitate the migration of partners to the new contract, the current MCA in the Microsoft CSP program will be accepted until January 31, 2020.

End customers must accept Microsoft Customer Agreement to continue with their existing services or to make renovations. Acceptance of the agreement is mandatory and must be completed before January 31, 2020.

For this, our partners are the ones who will be able to enter through ICP and execute that acceptance procedure by the final costumer. New purchases and changes in the post count of existing subscriptions will require the partner to confirm MCA. This requirement applies to new customers and existing customers who may have previously accepted MCA.

Intcomex has developed MCA acceptance procedures with full automation to ensure the process is as simple as possible for you. Additionally, you, as a partner, will receive an amendment to the Intcomex Reseller Agreement, where this responsibility is specified.

If confirmation of a customer’s acceptance of the MCA has not been provided by January 31, 2020, it will no longer be possible to create new orders for that customer after this date. The acceptance itself can be confirmed though any time. This new requirement only applies to CSP licenses, not to Microsoft SPLA.

Information for partners

In which cases is it necessary for the end customer to accept the MCA?

  • A new end customer creates a new order
  • Existing end customer creates a new order
  • Changed seat count of existing subscriptions

Which data need to be confirmed?

  • First name
  • Last name
  • Email
  • Phone (optional)
  • Date of acceptance

How often do you need to confirm the acceptance in ICP?

The information needs to be confirmed only once on tenant level. If the acceptance has not been confirmed, it will not be technically possible to order or change the seat count. If the acceptance has been confirmed, the ordering will be possible as usual.

How can you as a partner collect the acceptance of the MCA?

You, as a CSP reseller, are in charge of collecting your end customer’s MCA acceptance in text form. The person accepting the MCA should be the authorized representative of the company. It is possible to:

  • Collect the signatures per post/scan
  • Use Docusign or any other eSignature tool
  • Write an email to the end customer with the MCA attached and ask for a reply with confirmation. If you wish to use our email template, please click here (PDF with template)

Intcomex recommends that you add the MCA to your general end customer contract terms to ensure you have proof in text form.

How does the confirmation work in the ICP – Intcomex Cloud Platform?

Intcomex has developed MCA acceptance procedures with full automation to ensure the process is as simple as possible for you.

  • Go to Tenant and click “button”
  • Add the authorized representative’s data and click OK
  • See status on tenant level

If you require further information, do not hesitate to contact your local Intcomex sales representative or contact support.