Shifts, your new team member

*Important: Effective October 1, 2019, Microsoft StaffHub will be retired. We’re building StaffHub capabilities into Microsoft Teams. Today, Teams includes the Shifts app for schedule management and additional capabilities will roll out over time. StaffHub will stop working for all users on October 1, 2019. Anyone who tries to open StaffHub will be shown a message directing them to download Teams.

Overview of Shifts

The Shifts app in Microsoft Teams keeps Firstline Workers connected and in sync. It’s built mobile first for fast and effective time management and communication for teams. Shifts lets Firstline Workers and their managers use their mobile devices to manage schedules and keep in touch.

  • Managers create, update, and manage shift schedules for teams. They can send messages to one person (“there’s a spill on the floor”) or the entire team (“the regional GM is arriving in 20 minutes”). They can also send policy documents, news bulletins, and videos.
  • Employees view their upcoming shifts, can see who else is scheduled for the day, request to swap or offer a shift, and request time off.

It’s important to know that Shifts currently doesn’t support guest users. This means that guests on a team can’t be added to or use shift schedules when Guest access is turned on in Teams.

Availability of Shifts

Shifts is available in all Office 365 subscriptions that include Teams, with a couple of exceptions. The exceptions are US Government Cloud Community (GCC) and Teams free. Shifts isn’t available in Office 365 US Government or Teams free offerings.

To learn more about licensing for Teams, including a list of Office 365 subscriptions that includes Teams, see Office 365 licensing for Teams.

Location of Shifts data

Shifts data is currently stored in Azure in data centers in North America, Western Europe, and Asia Pacific. For more information about where data is stored, see Where is my data?

Get started in Shifts

Welcome to Shifts, the schedule management tool for firstline workers. Whether you’re putting together a schedule for your team or swapping shifts with a teammate, we’ve got you covered.

We’ve optimized the web and desktop apps for those who manage the schedule. You’ve got lots of room to do your planning for the upcoming day, week, or month and then respond to changing needs as they arise.

  • Desktop:

Open the Shifts app

You’ll find Shifts on the left side of Teams with the other apps. Just click it to start working on your schedule. If you don’t see it there, click More apps  and find it in the list.

Create a schedule

In Shifts, each Teams team gets one schedule to work with, and you can create a schedule for any team you’re an owner of.

If it’s your first time using Shifts and your teams don’t have schedules already, don’t worry, we’ll step you through the process of creating one and give you some tips about how to use the app.

From the app, you can create a schedule for a Teams team that doesn’t have one yet:

  1. Go to the top left of the app and click the team name.
  2. Select Create team and choose the team you want to create a schedule for.
  3. Make sure the time zone is correct for the shifts you’ll be scheduling, and then click Create.
  • Mobile:

Welcome to Shifts, the schedule management tool for firstline workers. Whether you’re putting together a schedule for your team or swapping shifts with a teammate, we’ve got you covered.

Open the Shifts app

In Teams, tap Shifts in the navigation bar.

If you don’t see the Shifts app when you open Teams, swipe up on the bottom navigation to access it.

Pin the Shifts app for quick access

If Shifts is not already pinned to the navigation bar in Teams, here’s how to do it.

  1. In Teams, swipe up on the bottom navigation and tap Edit.
  2. In Edit navigation, drag Shifts from More Apps to the top section.Note: The number of apps you can have in the navigation bar is limited, so you may need to remove other apps before you pin Shifts.

See your shifts

Keep track of all your upcoming shifts in a team schedule.

  1. In Teams, tap Shifts.
  2. If it’s your first time in the app, your shifts will be the first thing you see. When you’re doing other things in the app and need to see your shifts, return back here.

Tap a shift to open it and see the details.

See everyone’s shifts

Check out who’s got a shift on any given day.

  1. In Teams, tap Shifts.
  2. Tap Team schedule  .
  3. Tap the day you’re interested in to see who has a shift.

From there, you can tap a shift to see the details or to swap or offer it to someone else.

Open a different schedule

Here’s how to open a different schedule if you’re on more than one team.

  1. In Teams, tap Shifts.
  2. Tap the team name at the top of the app.
  3. Choose the team you want.

Now you’ll be working from the other schedule.