Dear valued partners,
On March 22nd, the Microsoft Cloud Agreement (MCA) acceptance requirement will come into effect for all partners in the Microsoft CSP program. This includes ICP – Intcomex Cloud Platform. Acceptance of the MCA by the end customer is being enforced to create more transparency in relationships between Microsoft, the channel and customers.
This means that all our partners are responsible now for collecting the acceptance in text form directly from the end customer. It is not allowed to accept the MCA on behalf of the end customer.
Intcomex has developed MCA acceptance procedures with full automation to ensure the process is as simple as possible for you. Additionally, you, as a partner, will receive an amendment to the Intcomex Reseller Agreement, where this responsibility is specified.
If confirmation of a customer’s acceptance of the MCA has not been provided by March 22, it will no longer be possible to create new orders for that customer after this date. The acceptance itself can be confirmed though any time. This new requirement only applies to CSP licenses, not to Microsoft SPLA.
Information for partners
In which cases is it necessary for the end customer to accept the MCA?
- A new end customer creates a new order
- Existing end customer creates a new order
- Changed seat count of existing subscriptions
Which data need to be confirmed?
- First name
- Last name
- Phone (optional)
- Date of acceptance
How often do you need to confirm the acceptance in ICP?
The information needs to be confirmed only once on tenant level. If the acceptance has not been confirmed, it will not be technically possible to order or change the seat count. If the acceptance has been confirmed, the ordering will be possible as usual.
How can you as a partner collect the acceptance of the MCA?
You, as a CSP reseller, are in charge of collecting your end customer’s MCA acceptance in text form. The person accepting the MCA should be the authorized representative of the company. It is possible to:
- Collect the signatures per post/scan
- Use Docusign or any other eSignature tool
- Write an email to the end customer with the MCA attached and ask for a reply with confirmation. If you wish to use our email template, please click here (PDF with template)
Intcomex recommends that you add the MCA to your general end customer contract terms to ensure you have proof in text form.
How does the confirmation work in the ICP – Intcomex Cloud Platform?
Intcomex has developed MCA acceptance procedures with full automation to ensure the process is as simple as possible for you.
- Go to Tenant and click “button”
- Add the authorized representative’s data and click OK
- See status on tenant level
If you require further information, do not hesitate to contact your local Intcomex sales representative or contact Support.